Privacy Policy

Last updated: January 2026

Brisbane Renovation is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our lead generation service.

1. About Us

Brisbane Renovation operates a lead generation service that connects homeowners in Brisbane, Queensland with vetted renovation specialists. We do not provide renovation services directly. When you submit your details through our website, we connect you with our network of QBCC licensed building professionals.

2. Information We Collect

We collect information that you provide directly to us through our contact forms:

Contact Information: Your name, email address, and phone number
Project Details: Information about your renovation project, including service type and project description
Location Information: Your suburb or area within Brisbane to match you with local specialists

Automatically Collected Information

When you visit our website, we may automatically collect:

Browser type and version
Device type and operating system
Pages visited and time spent on our site
Referring website addresses
IP address (anonymised for analytics)

3. How We Use Your Information

We use your personal information to:

Connect you with qualified renovation specialists from our network
Respond to your enquiries and provide customer support
Send you quotes and follow-up communications related to your enquiry
Improve our website and services
Comply with legal obligations

            Important: We only use your information to facilitate the connection between you and renovation professionals. We do not sell your data to unrelated third parties or use it for unrelated marketing purposes.
        

4. Sharing Your Information

We share your information with:

Network Partners: QBCC licensed renovation specialists in our network who can assist with your project. By submitting an enquiry, you consent to us sharing your contact details and project information with relevant builders.
Service Providers: Third parties who help us operate our website and process enquiries (such as form processing and analytics services).
Legal Requirements: When required by law, court order, or to protect our legal rights.

We will never sell your personal information to third parties for marketing purposes unrelated to your renovation enquiry.

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Your data is stored using secure, encrypted connections and access is limited to authorised personnel only.

Form submissions are processed through secure third-party services that comply with industry security standards. We retain your information only for as long as necessary to fulfil the purposes outlined in this policy.

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Understand how you use our website
Improve our services and user experience
Analyse website traffic and performance

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or outdated information
Deletion: Request deletion of your personal information (subject to legal obligations)
Complaint: Lodge a complaint if you believe we have breached your privacy

To exercise any of these rights, please contact us using the details below.

8. Australian Privacy Principles Compliance

Brisbane Renovation is committed to handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We take our obligations seriously and have implemented appropriate policies and procedures to ensure compliance.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint about how we have handled your personal information, please contact us:

Brisbane Renovation
Brisbane, Queensland, Australia
Email: privacy@brisbanerenovation.com.au

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.